The Challenge

Warranty management is a business function that receives little management attention. Often managed by an obscure customer service department, it is usually considered a “back-room” operation and an expense with little return on investment. This perception is changing. According to Accenture, warranty management is fast gaining the attention of chief financial officers in the United States, where the 25 of the largest manufacturers spend approximately
$15 billion a year on warranty claims.

More than just claims processing, world-class warranty management has a significant and direct impact on profits and customer loyalty. Apart from the reduction of costly fraud, a well-managed warranty process allows companies to reach out directly to problems experienced by buyers. Thus, warranty management today presents a huge opportunity for companies to reduce costs, diversify revenue streams and enhance the customer’s postsales experience.

The Solution

Intelliset Smart Warranty facilitates the entire warranty process, enabling manufacturers to cut costs, mitigate fraud, and enhance brand equity through closer customer and channel relationships. Being more than a simple claims management system, it is a powerful after-sales tool that allows manufacturers to capture key customer information, not captured by sales channels or point of sales (POS) systems.

Our solution helps manufacturers to:

• Reduce warranty administration costs by streamlining claims processing.
• Provide trend analysis of the claims through analysis.
• Protect profit margins by reducing errors and fraudulent claims.
• Enhance the customer's warranty registration exprience.
• Know who your customers really are.
• Avoid public relations (PR) disasters through “silent” product recalls.
• Add new revenue stream through sales of extended warranties.
• Create innovative service strategies through captured intelligence.
• Improve product quality and design through warranty defects analysis.
• Pursue a supplier recovery program with back-to-back warranty claims.
• Work collaboratively with suppliers and share quality information.